Watch Out for Mobile Swindlers!

Recently, more and more MTS subscribers are reporting attacks by mobile swindlers. The most vulnerable group is MTS Prepaid subscribers. Swindlers use different plots, but the they usually present themselves as operators, and ask for voucher fill-in codes.

Here is one possible scenario: a subscriber gets a call from a usual MTS number and is informed about some kind of a prize (free calls, a new or state-of-the-art telephone, or other "prizes"). Then, the subscriber is asked to call the "operator" back at the number from which the call has been made. The subscriber calls the number (sometimes it is difficult to get through, which only strengthens the subscriber's belief in the prize). Further, the "operator" offers the subscriber a voucher for filling the account (usually, the highest requests are for 120 and 240 UAH). The subscriber buys a voucher and calls the "operator" again. The "operator" asks the subscriber to read any three numbers from the fill-in code, then happily says that one of the numbers is a winner, and that the subscriber has "won" a new telephone. To fill in the account for such a telephone, the "operator" asks to disclose the entire "voucher fill-in code/" Then the subscriber is told that he or she can pick up the phone at any dealer shop after paying applicable taxes.

This is an official statement that MTS does not organize and will never organize games where subscribers are asked to disclose voucher fill-in codes.

We ask our subscriber to be careful and not disclose their personal information to other people. To avoid swindles, please follow the rules below:

Never disclose secret voucher fill-in codes.

If you do that, swindlers can obtain the mobile services that you paid for.

Never disclose confidential information, like the PIN and PUK codes of your telephone numbers, to other people.

Please keep this information in a reliable place separately from your mobile phone. Try to enter you PIN so that other people do not see it.

Pay attention to numbers from which you get calls on behalf of MTS.

Remember that swindlers use different methods to win subscribers' trust. MTS and its representatives may call subscribers, but only to inform them of new services and offers. Also remember that MTS operators are always ready to provide you with any information immediately. MTS operators may ask that you call them for additional information, but only to the Subscriber Contact Center numbers that are free for MTS subscribers.

If you suspect a swindle, please call the Subscriber Contact Center and check information on special offers.

We are always ready to provide you with any information you need. To get such information, please call 111 from your mobile phone or 8 044 240 0000 from the public telephone network.

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